Version: May 2018
We value your custom and interest in our brand and would like to keep you informed on our activities. We are totally committed to protecting the privacy of our customers. This policy sets out the basis on which we collect and process your personal data through your use of our website, our digital applications (Apps), and/or signing up for newsletters, competitions and other marketing activities either in-store or online.
Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.
Why do we collect your personal data?
We collect, use and store your personal data so that we can offer you the products and services you expect from us. We collect your personal data for three main reasons:
– To process and deliver your orders
– To personalise, report on and improve the products and services we provide
– To send you our latest news and offers via email, post or telephone based on your mailing preference
How do we collect your personal data?
When you create a customer account, visit our website, sign up to our mailing list, communicate with us or purchase our products or services, you may choose to give us certain information. For example, when you give us your name and address or when you purchase from us or enter into one of our competitions. We also use information to make sure that you are receiving information in a relevant and timely manner.
What categories of personal data do we collect?
We may collect the following information about you:
– Your name, email address, phone number and address including postcode
– Purchases and orders made by you
– Payment methods (note that we do not store your payment information details. These are held by secure payment providers)
– When you set up an account, your password and your mailing preference
– Your preferences through our competitions
– Your IP address and online browsing history on our website
– Your correspondence with us via email, telephone or post
Personal data we will process to fulfil your orders
We will need to process your personal data to fulfil any order you place and to comply with the law. For example we will share your name, address and, where applicable, telephone number with our fulfilment agents. We will share your payment details with our bank or clearing house so that we can process payment for your order.
How we use and/or process your personal data
Our web server automatically recognises your domain name when you visit our web site. We also collect the email addresses of people who communicate with us via email and aggregate information on user visits. Information volunteered such as survey information and/or site registrations is also collected. The information we collect is used primarily for internal review and to improve the content of our services and offerings. It is also used to notify users about updates to our products and services. We do not sell your information with other organisations for commercial purposes.
To make our messages to you more relevant, we may use your personal information to create a profile of your interests and preference or to present you with personalised offers on our website, through social media channels such as Facebook and/or by placing banner advertisements on third party websites. This means we could use pieces of information you’ve either given us directly or your behaviour to create a profile. This not only gives us an idea of who our customers are, but also helps to make sure that when we get in touch with you, it is done in a way which is relevant and tailored to your preferences.
If you registered your email with us on an occasion such as, but not limited to, making a purchase, registering on our site or entering a social media or email competition, we may update you on our latest products, news and special offers via email, post or telephone with your consent. We will not sell, or make available, your name, address, email address or any other personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
How to unsubscribe from us
You have the right to opt out of receiving communications from us at any time. In each email we sent to you for marketing purposes, there will be a specific link for you to click on to unsubscribe or you can do so by updating your mailing preference. Alternatively, you can contact us at firstname.lastname@example.org
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our website, by remembering your personal details. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. To access your account details or place an order online you will still need to log in.
Storage methods and duration
Gozi Ltd may store your information in its secured off-site databases through third-party providers. We will not keep your personal data for longer than is necessary for the purposes described in this policy. We will keep personal data while your account is active. The information may be retained and used by Gozi Ltd for a reasonable period, reflecting our need to meet any legal or regulatory requirements, or to resolve a legal dispute. We may also keep different types of personal data for different lengths of time (for instances, we may need to keep certain personal data relating to your purchases in order to comply with HMRC’s VAT reporting requirements). This means we may retain information after an individual ceases to use our services or after the individual has ceased interacting with us. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain browsing history for a reasonable period after it was generated.
Protecting your security
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected.
Transfers of your personal data
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.
We can’t guarantee the security of transmission of information via the Internet. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosures of your personal data
We do not disclose information to third parties outside Gozi Ltd, except under the following circumstances:
– in the event that Gozi Ltd sells or buys any business or assets;
– if Gozi Ltd or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
– if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Gozi Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Our website may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy notice and practices. Please check these notices before you submit any data to these websites.
Checking your Details
If you wish to verify the details you have submitted to us you may do so by contacting us via the email address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your email and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.
Knowing your rights
You have a number of rights under data protection laws; these are listed below:
– The right to be informed
– The right of access
– The right to rectification
– The right to erasure
– The right to restrict processing
– The right to transfer your personal data (portability)
– The right to object
You have the right to access, modify and delete the personal information that we hold about you. If you would like a copy of some or all of your personal information, please let us know by emailing us at email@example.com
We are always pleased to hear from our customers. We are grateful for any time you spend providing us with the knowledge we need to ensure you are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us.
You can contact us by emailing us at firstname.lastname@example.org, or call 07405 186006 or write to us at:
84 Riverside Court
20 Nine Elms Lane
London SW8 5BZ