ITEMS AND SIZE GUIDE 

What is the composition of U.Mi-1's products?

Each product, included in the shop page, contains a short description of its composition, in terms of material and quality. This information is useful to identify the fabric and the sustainability of the clothing item. Every U.Mi-1 client needs to understand the importance of wearing a quality product. 



What is my size?

It’s important to choose your size correctly. The fit of the items and materials might affect the perfect size, which might vary from other brands. We want to make sure you get the right fit. Check the size guideor the table included after every product description in order to select the U.Mi-1 size that best suits you. 

Reviewing the Size Guide Table, you will be able to pick the size of the product, deciding the best size for you. Contact us for more details, we have a live chat active from Monday to Sunday, 09:00 – 18:00. 

We suggest measuring your chest, neck, body and matching with the measurement of the product to find what best fits youWe recognize some people like to wear their clothes loose while some like it baggy.  



How can I wash my new item?

You want to make sure that the items you purchase on the U.Mi-1 shop retain their quality and beauty. It’s important to know how to wash your t-shirts, shirts, coats, jackets, and trousers. In order to last a long time, always check the label on the items. The label suggests the best way to wash U.Mi-1 products, following the best practices.  

 

 

MY ACCOUNT

How can I open an account?

Creating an account is free and will allow you to save your best items in a list. Opening an account is easy. Check the open an account page, and choose username and password. 


Why do I need to register?

Users with an account can save their favourite items on a personal Wishlist page. You will be able to access all orders and follow up with your purchases.


Do I need to be registered to purchase from the U.Mi-1 Shop?

Registering an account is not necessary. It’s up to you. You will be able to order your items, but you will not be able to view your orders placed. This is kept in your account dashboard if you choose to sign up 

If you decide not to register, you will receive a confirmation of your orders by email, but you won’t be able to check the status of your purchases on the U.Mi-1 website. 


I forgot my password, what's next?

You can be in the situation of not remembering your login information anymore. To recover your password, you need to follow some easy steps. Check the recover password page and enter the email address you have used to open an account. 

In a few seconds, you will receive a message by email that will allow you to recover the password linked to your personal account. 

 
 

NEWSLETTER

How can I subscribe to The Buzz?

We send out a newsletter every week. If you would like to receive The Buzz by email, you can subscribe to the free service. Your inbox email will have some great fashion news, blog posts, and discounts/promotions. 

Sign up from the Home Page, by entering your name, last name (optional), and your email address. 


How do I unsubscribe from The Buzz?

If you no longer wish to receive our newsletter with fashion news, events and discounts/promotions, we would be sad to lose you but we understand. At the bottom of our U.Mi-1 emails you can find the option to unsubscribe, whenever you want without any commitment. If you change your mind, you can subscribe again. 

 
 

ORDERS AND SHIPPING

How do I verify that my order has been confirmed?

You will receive a confirmation by email with all the details when you make your payment. If the order has been placed correctly you will automatically be redirected to a confirmation page where you can review your order details. Contact us if something is not clear with the information. 


How can I know the shipping costs?

You will be able to review the shipping costs at the time of purchase. 

  • UK Standard Delivery £7.50
  • EU £15
  • Europe – Non EU £25
  • Japan £25
  • Nigeria £25
  • U.S.A £25
  • Rest of the world £35 

For more information check the shipping page. 


I am concerned about the payment. Is it secure?

Security is very important to us, and for you as well. Your information will be encrypted and secure on our database. Every purchase is made with a 100% security system. Our secure server and website are adopting one of the most advanced encryption systems (SSL). As you can see, the prefix “https” and the lock symbol that appears in the address bar of your browser is a sign of a safety system. 

Every transaction is processed by a secure online payment gateway. The payment information is transferring using the highest security standard and the encrypted form: credit card details will be unreadable to third parties and secure connections are guaranteed. You will be asked to enter the security code CVV2/CVC2/CID for each order if you decide to pay by credit card or to login to your PayPal account, if you decide to pay using this trustworthy online payment service. Check PayPal website for more information. 

To assure the quality of our service, we have a payment department that takes care of anti-fraud before approving any transaction. 



I want to return the item, how?

If you purchase something from U.Mi-1 and it is faulty or damaged we will be more than happy to replace the item for you. If you change your mind on an item purchased, no problem, we will issue a credit note for the item minus postage (this is non-refundable as we already subsidize the cost of posting items to you). If you would like to exchange an item please return it and place a new order. 


Can I return an item to a physical point of sale or a pop-up store?

If you purchased an item from our online shop page, you will not be able to return it to a physical store. Contact us for more information or learn more about our pop-up physical stores. 

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